- Users can cancel their Talligence subscription at any time by contacting the Partner through whom they subscribed. While Talligence is sorry to see users go, they understand that circumstances may change. However, please note that Talligence does not provide a refund for any remaining usage in the account upon cancellation.
- Yes, as the Talligence account admin, users can add and manage access for other company members. This includes granting access to specific dashboards or reports and defining granular permissions based on individual and organizational roles and responsibilities. This ensures that users can access the relevant data and features needed to perform their duties effectively while maintaining data security and confidentiality.
- Yes, Talligence allows users to define granular permissions and access levels for individuals within their company. Users can set different access levels for dashboards or reports, granting each member restricted permissions based on their role and responsibilities within the organization. This ensures that users only have access to the data and features relevant to their job function, enhancing data security and confidentiality.
- Subscription to the AI-powered virtual assistant can be made as part of an active Talligence subscription or as an add-on. Users can include the virtual assistant as part of their premium plan or opt for an additional subscription to enhance their Talligence experience. Users are encouraged to contact a Partner listed on the Talligence website for more information on subscribing to the AI-powered virtual assistant.
- Yes, users can request features by filling out the contact form on our website. The feasibility of adding requested features depends on their complexity and the number of user requests. The development team reviews feature requests weekly to plan future tasks.
- Retrieving data from Talligence may not yield complete results, as only limited data is synced from Tally® for display on the mobile app. Additionally, no database is stored on the server for data retrieval. Data decryption keys are stored only on mobile devices, preventing reverse data retrieval. As an added security measure, data recovery from Talligence is not provided.
- To connect Tally® on the cloud with Talligence, users need a static IP address and fixed port number provided by their Tally® service providers. These details enable seamless communication between Tally® on the cloud and Talligence for data synchronization.