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What should I do if the data on the mobile app does not match my Tally® data?

  • If you encounter discrepancies in the data displayed on the mobile app compared to your Tally® data, consider the following steps:
    • Check web portal: Verify if the data displayed in the web portal aligns with the figures shown in the mobile app. This can help identify if the issue is specific to the mobile app or a broader data synchronization issue.
    • Connector status: Ensure that the Talligence connector, responsible for syncing data with the Tally® server, is operational and properly connected. If the connector is not syncing data, it could lead to discrepancies between the mobile app and the Tally® data.
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